Privacy & Terms
Privacy Policy
Last Updated: March 2025
Collective Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, and any other information you voluntarily provide when completing a contact form, booking an appointment, or communicating with our team.
Health Information: As a medical spa and wellness clinic, we may collect health-related information necessary to provide your care. This information is handled in accordance with applicable healthcare privacy laws including HIPAA.
Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
Communications: Records of your correspondence with us, including emails, text messages, and form submissions.
2. How We Use Your Information
We use the information we collect to:
— Provide, operate, and improve our services
— Schedule and manage your appointments
— Communicate with you about your care, appointments, and inquiries
— Send you promotional offers, monthly specials, and wellness information (with your consent)
— Send appointment reminders and follow-up communications
— Comply with legal and regulatory obligations
— Protect the safety and security of our patients and staff
3. SMS / Text Message Communications
Collective Wellness offers SMS text messaging as a convenient way to communicate with our patients. By providing your mobile phone number and opting in to receive text messages from us, you consent to receive:
— Appointment reminders and confirmations
— Promotional offers and monthly specials
— Direct two-way communication with our clinical team
— General wellness and service information
Message frequency will vary. Message and data rates may apply depending on your mobile carrier and plan.
To opt out: Reply STOP at any time to unsubscribe from SMS communications. You may also contact us directly at info@collectivear.com to request removal.
To get help: Reply HELP for assistance or contact us at (501) 286-5848.
We do not sell or share your phone number or SMS opt-in data with third parties for their own marketing purposes. Carrier message delivery is not guaranteed. Collective Wellness is not responsible for delayed or undelivered messages.
TCR Campaign ID: [INSERT CAMPAIGN ID WHEN AVAILABLE]
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
— With trusted service providers who assist in operating our website and business, under strict confidentiality agreements
— With medical partners and referring physicians as necessary to coordinate your care, with your consent
— As required by law, court order, or governmental authority
— To protect the rights, safety, and property of Collective Wellness, our patients, or the public
5. HIPAA Compliance
As a physician-guided medical spa and wellness clinic, Collective Wellness takes the privacy of your protected health information (PHI) seriously. We comply with the Health Insurance Portability and Accountability Act (HIPAA) with respect to the collection, use, and disclosure of your health information. A separate Notice of Privacy Practices will be provided to you at the time of your first visit.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make such a request, please contact us at info@collectivear.com or (501) 286-5848.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Collective Wellness
11525 Cantrell Rd #605
Little Rock, AR 72212
Pleasant Ridge Town Center
Phone: (501) 286-5848
Email: info@collectivear.com
Terms & Conditions
Last Updated: March 2025
Welcome to Collective Wellness. By accessing our website, booking an appointment, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By using the Collective Wellness website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please do not use our website or services.
2. Medical Disclaimer
The information provided on this website is for general informational purposes only and does not constitute medical advice. All treatments and services at Collective Wellness are performed under physician guidance and are individualized to each patient. Results may vary. No information on this website should be used as a substitute for professional medical advice, diagnosis, or treatment.
Always consult with a qualified healthcare provider before beginning any new treatment or wellness program. In the event of a medical emergency, call 911 immediately.
3. Appointment Policy
Appointments may be scheduled online, by phone, or via text message. We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee at our discretion.
Collective Wellness reserves the right to refuse service to anyone for any lawful reason.
4. Treatment Consent
All patients are required to complete a health intake form and sign an informed consent prior to receiving any treatment. By proceeding with any service, you confirm that you have disclosed all relevant health information and understand the nature, risks, and expected outcomes of your treatment.
5. Payment & Refund Policy
Payment is due at the time of service unless prior arrangements have been made. We accept major credit cards and other payment methods as posted in our office. All sales are final. We do not offer refunds on services rendered. Unused prepaid packages or credits may be transferable at our discretion — please contact us directly to discuss your situation.
6. SMS Communications — Terms of Use
By providing your mobile phone number to Collective Wellness and opting in to SMS communications, you agree to receive text messages from us including appointment reminders, promotional offers, and direct two-way communication with our team.
Message frequency will vary. Message and data rates may apply.
To opt out: Reply STOP at any time.
For help: Reply HELP or contact us at (501) 286-5848.
We do not share your SMS opt-in information or phone number with third parties for marketing purposes.
TCR Campaign ID: [INSERT CAMPAIGN ID WHEN AVAILABLE]
7. Intellectual Property
All content on the Collective Wellness website — including text, images, logos, graphics, and design — is the property of Collective Wellness and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this site without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Collective Wellness shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability to you for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless Collective Wellness, its physicians, staff, and affiliates from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Pulaski County, Arkansas.
11. Changes to These Terms
Collective Wellness reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of our website or services following any changes constitutes your acceptance of the updated terms.
12. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Collective Wellness
11525 Cantrell Rd #605
Little Rock, AR 72212
Pleasant Ridge Town Center
Phone: (501) 286-5848
Email: info@collectivear.com