LEGAL
Privacy Policy
Last Updated: March 2025
Collective Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
We may collect the following types of information: Personal Information: Name, email address, phone number, date of birth, and any other information you voluntarily provide when completing a contact form, booking an appointment, or communicating with our team. Health Information: As a medical spa and wellness clinic, we may collect health-related information necessary to provide your care. This information is handled in accordance with applicable healthcare privacy laws including HIPAA. Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages. Communications: Records of your correspondence with us, including emails, text messages, and form submissions.
2. How We Use Your Information
We use the information we collect to: — Provide, operate, and improve our services — Schedule and manage your appointments — Communicate with you about your care, appointments, and inquiries — Send you promotional offers, current specials, and wellness information (with your consent) — Send appointment reminders and follow-up communications — Comply with legal and regulatory obligations — Protect the safety and security of our patients and staff
3. SMS / Text Message Communications
Collective Wellness offers SMS text messaging as a convenient way to communicate with our patients. By providing your mobile phone number and opting in to receive text messages from us, you consent to receive: — Appointment reminders and confirmations — Promotional offers and current specials — Direct two-way communication with our clinical team — General wellness and service information Message frequency will vary. Message and data rates may apply depending on your mobile carrier and plan. To opt out: Reply STOP at any time to unsubscribe from SMS communications. You may also contact us directly at info@collectivear.com to request removal. To get help: Reply HELP for assistance or contact us at (501) 632-7803. We do not sell or share your phone number or SMS opt-in data with third parties for their own marketing purposes. Carrier message delivery is not guaranteed. Collective Wellness is not responsible for delayed or undelivered messages.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: — With trusted service providers who assist in operating our website and business, under strict confidentiality agreements — With medical partners and referring physicians as necessary to coordinate your care, with your consent — As required by law, court order, or governmental authority — To protect the rights, safety, and property of Collective Wellness, our patients, or the public
5. HIPAA Compliance
As a physician-guided medical spa and wellness clinic, Collective Wellness takes the privacy of your protected health information (PHI) seriously. We comply with the Health Insurance Portability and Accountability Act (HIPAA) with respect to the collection, use, and disclosure of your health information. A separate Notice of Privacy Practices will be provided to you at the time of your first visit.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make such a request, please contact us at info@collectivear.com or (501) 632-7803.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: Collective Wellness 11525 Cantrell Rd #605 Little Rock, AR 72212 Pleasant Ridge Town Center Phone: (501) 632-7803 Email: info@collectivear.com